Refund policy

Right of withdrawal

Unless there are exceptions, the User may have the right to withdraw from the contract within the period specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

If one of the exceptions listed below does not apply, Users acting as European Consumers have the right by law to withdraw from contracts concluded online (distance contracts) within the time period applicable to the specific case for any reason and without the need for justification. .

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the User must send the Owner an unambiguous communication of their intention to withdraw from the contract.

To this end, the User can use the standard withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal deadline expires.

When does the withdrawal deadline expire?

• In case of purchase of goods, the withdrawal deadline expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the goods.

• In case of purchase of several goods ordered together but delivered separately or in the event of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party - appointed by him and other than the courier - takes possession of the last of the goods, lots or pieces.

Effects of withdrawal

The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will be borne by the User.

The reimbursement takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User must not incur any costs as a consequence of the withdrawal.

... on contracts for the purchase of tangible assets

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.

The User is responsible for the decrease in the value of the goods resulting from the use of the goods other than that necessary to establish their nature, characteristics and functioning.

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts:

• supply of goods made to measure or clearly personalized;

• for the supply of goods that are likely to deteriorate or expire rapidly;

• the supply of goods or services whose price is linked to fluctuations in the financial market that the Owner is unable to control and which may occur during the withdrawal period;

Guarantees

Legal guarantee of conformity of the Product

According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is obliged to ensure that the purchased goods have the promised or reasonably foreseeable quality, functionality or characteristics for at least two years from the moment of delivery to the buyer.

If Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Website in accordance with the laws of the country in which they usually reside.

The national laws of that country may grant these Users broader rights.

Consumers who do not act as European Consumers may enjoy compliance guarantee rights under the legislation of the country in which they usually reside.

Legal guarantee for second-hand or used goods

Users acknowledge and accept that the legal guarantee for second-hand or used goods is limited to 1 year from receipt of the goods.

Satisfied or reimbursed for the purchase of goods

Without prejudice to the provisions of the law, the Owner grants Users the right to withdraw from a purchase which they are not satisfied with within 15 days of delivery of the goods, receiving a refund of the price.

The Holder will refund the price of the Product purchased using the same payment method as the original transaction.
In order to make use of this right, Users must send an unequivocal communication to the Owner. Although it is not necessary to indicate a reason, Users are kindly requested to specify the reason why they wish to use the money-back guarantee.

Within the same period of time indicated above, Users must also return the purchased goods to the Owner, at their own expense, making sure that they are intact, clean and suitable for resale. Goods must be returned in their original packaging.
As soon as the goods are received, the Owner will check that all the conditions of the refund guarantee are met and, if so, will refund the purchase price.

Satisfied or reimbursed for the purchase of services

Without prejudice to the provisions of the law, the Owner grants Users the right to withdraw from the purchase of a service which they are not satisfied with within 15 days from the conclusion of the contract.

The Holder will refund the price of the Product purchased using the same payment method as the original transaction. In order to make use of this right, Users must send an unequivocal communication to the Owner. Although it is not necessary to indicate a reason, Users are kindly requested to specify the reason why they wish to use the money-back guarantee.

The Owner will verify that all the conditions of the money-back guarantee are met and, if so, will refund the purchase price. The User will no longer have access to the purchased service.